Terms and Conditions


All images supplied to us has to abide by the copyright law. It is illegal to reproduce unlicensed trademarks or logos onto products within the Image Surgeons Limited website. Copyrighted material from photographers, artists authors and writers, cannot be reproduced within the Image surgeons limited website unless you have the copyright permission. We may ask for a copy of the rights to be sent to us.

By using our website you accept our terms and conditions these are set to allow users for a safe place to make purchases. If you do not accept these terms and conditions you will not be able to place an order on this website.

General

Your contract is with Image Surgeons Limited.

You agree that phone and email will be used as the standard means of communication between us. If your order is accepted we will either call or send you an e-mail confirming this.

The confirmation email will contain all relevant information concerning our contract.

Image Surgeons use Natwest, World pay, as well as PayPal for online credit and debit clearing.

All your information you provide us with for the purpose of ordering goods are correct, that you have sufficient funds to purchase the products and that the credit or debit card is your own.

Your statutory rights are not affected but otherwise all purchases are non-exchangeable, non refundable and non-transferable.

If at any time an order is placed and the art work/ text supplied is copyright or found offensive we have the right to refuse your order being placed or processed. We will get in touch with you for alternative artwork/ text.

Delivery

Image Surgeons aims to dispatch all orders within 3-7 working days of confirmation that your order has been accepted.

You will be charged for postage and packaging of your products when your order is placed.

Returns

As Image surgeons products are personalised we can only accept returns if the product has been damaged in transit or by manufacturing defect. All products must be returned in their original condition within 7 days of despatch at the discretion of our customer service team. If there is nothing wrong with the product you may incur another charge for delivery.

Variations

Amendments to our terms and conditions can be made at any time and it is up to you to keep track of any changes made.

Liability

Image surgeons limited will be endeavour to make sure all the information on our website is as accurate as possible and error free. Image Surgeons cannot guarantee the website is virus free but will endeavour to solve any problems when reported.

At any time Image Surgeons Limited does not accept any liability over any errors or changes to information, specification and description of listed goods, services and products. Relevant changes will be made once we are notified of any Inaccuracy.

Image surgeons ltd does not accept liability for any indirect or consequential loss arising out of the use of the website or for any products or services purchased from the website.

Image surgeons will only be liable for direct loss (say in the case of death or personal injury in respect of which there is no limit) up to a maximum total of the price of the product or service purchased in respect of any claim.

Additional

These terms and conditions contain the entire agreement between you and image surgeons limited relating to your purchase. You are responsible for keeping up to date with these terms and conditions. It is illegal to copy or redistribute any information that is found on the image surgeons limited website.

Image surgeons Ltd (the "company" or "we" or "us") is committed in maintaining the privacy of all visitors to this website. For ore information on our privacy policy and to understand how we use and protect the information that you provide us with, please read below.

By using this website you approve the collection, use and transfer of the information that you provide to the company in accordance with the terms of this policy. Changes to the website and conditions can be amended at any time. It is the users responsibility to be aware of any changes if any have been made. By use of this website you will constitute your acceptance of the revised conditions. If you do not accept these conditions, you may not use this website.

Information collected

Certain information will need to be provided when you visit or order products from this website which include your name, contact details and credit or debit card information.

Information maybe collected on your usage of this website (see section on cookies) as well as any messages and emails sent to the company.

The information we collect will allow you to access every part of our site and will be used for the purpose below:

- Administration
- products/Services requests
- Processing your payment
- keeping you up to date with our latest products that may be of interest to you.

The company and any such third parties may contact you by post, telephone or by email. Where relevant you are given the opportunity to opt-out of receiving this information. If you no longer wish to be contacted by us, please send an email to info@imagesurgeons.co.uk and insert "unsubscribe" or "stop" as the appropriate subject heading.

Data Retention

The company will hold any personal information provided by you and that has been collected for as long as necessary for the purpose listed in this policy.

Disclosure of information

The information you have provided us with will only be accessed by or given to our staff or to third parties for the purposes set out in this policy that are agreed by you. Those third parties process information, fulfil and deliver orders, process card payments and provide support service on our behalf.

We may pass on information to third parties which will identify the way our site is used by you but will not include any such detail that can be used to identify you. If you are suspected of any illegal activities or suspected fraud we may disclose your information to the relevant authorities where we believe necessary if our terms and conditions have been breached.

Cookies

Information can be collected on honour website is used by "cookies". It allows us to enhance your experience by adding relevant information that you would be interested in. You do have the option of not receiving cookies by altering your browser settings but by doing so you may not be able to access some of our site pages. A cookie cannot retrieve any other data from your computer or pass on infectious viruses.

Ip Addresses

When you access our site IP addresses are automatically collected. This information that is gathered from this is he geographical location, referral length and data that you maybe interested in. This information will only be used securely n he administration of this website, to improve the site's interactivity and for marketing purposes.

Access/ update information

The information we have collected online of yourself can be viewed upon request. You can send us an email to info@imagesurgeons.co.uk with the subject being "access request" as the subject heading. For the information required you may incur a small fee that will cover the cost for us providing you the information. Your personal information that we have of you/ held about you can be amended if need be. Your personal information that he company holds can be erased upon request. The information highlighted above will only be performed to the extent hat such activities do not compromise privacy, security or any other legal information.

As image surgeons products are personalised we can only accept returns of products in their original condition within 14 days of despatch at the discretion of our customer service team, provided that it her the goods have been damaged in transit, or the goods suffer from manufacturing defect.

To make sending things back as convenient as possible, we have designed our returns procedure to be quick and easy:

Notification

To initiate the returns process, you need to email sales@imagesurgeons.co.uk or, alternatively, call 01162 519 069, quoting your order number and state the reason for the return.

Faulty goods

If you believe there is a fault with your goods you should notify us immediately. Where a genuine defect is found and the fault is rectifiable, re-prints will be made and sent at the earliest opportunity. Faulty goods that cannot be rectified will receive a full refund instead.

Please note:

Goods supplied in error

If you receive a product in error we will arrange for the product to be collected. We will accept no liability for products supplied against verbal orders. Hard copy confirmation is, essential.

Free Delivery
Free Delivery

We offer free deliveries on all orders over £200.00. We use a range of couriers to ensure you get you products on time.

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ink
Ink That Lasts

75 Year ink guarantee on our large format printers. We use Epson original ink cartridges to give you that long lasting print.

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Safe Payments

We accept all major card payments through WorldPay as well as Pay Pal payments.


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© 2019 Image Surgeons Ltd, Highcross Leicester, Unit K2, Upper Mall, Leicester, United Kingdom, LE1 4FS
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07528 659 927