Delivery

 

Item availability

All of our products are always in stock, allowing delivery to be within 3-7 working days (dependant on the product) once we have received confirmation of your order. We will notify you of any such delays if we cannot get your order turned around in this time.

Delivery Methods

Most of our orders are shipped using professional courier companies if not Royal Mail. We operate a full online order tracking service with all product deliveries, enabling you to track your delivery via an email linking you to the courier systems.

Where we deliver

Currently we can only deliver in the mainland UK.  Additional charges may occur if you require delivery to Northern Ireland.  If you live overseas and are interested in getting your order dispatched anywhere else in the world get in touch with our team and we will be able to assist you with your enquiry.

Our charges

As we provide a variety of products where the size and weight of an item can differ, we do not have set prices we charge. This also applies to if your buying multiples.  Our costs determine how fragile the product is and how much the product weighs.

Typical charges for a standard United Kingdom delivery start from £2.50 including vat. A delivery charge will be added once you confirm your order at checkout

Delivery prices exclude any local duties and taxes that may be payable by the customer on delivery.

Cancelling an order

You can cancel your order at any time prior to receiving your order confirmation. This can be done via email or phone quoting your reference number.

Returns


As Image Surgeons products are personalised we can only accept returns if the product has been damaged in transit or by a manufacturing defect. All products must be returned in their original condition within 7 days of despatch at the discretion of our customer service team. If there is nothing wrong with the product you may incur another charge for delivery.

Faulty Goods

If you believe there is a fault with your goods you should notify us immediately. Where a genuine defect is found and the fault is rectifiable, re-prints will be made and sent at the earliest opportunity. Faulty goods that cannot be rectified will receive a full refund instead.

Ordering From Image Surgeons

 

Sending Us Your Photos

When you choose your product through our website, you will be able to use our online tools to upload and edit your photos. Simply go to the product you wish to order and click "Create". If you prefer, you can send your photos to us via email or on a CD. You can find our address on our Contact Page. If you would like us to return your CD, please supply us with a stamp addressed envelope.

Scanning Hard Copies of Photos

We can scan images in store to print onto a product of your choice but we cannot scan any photograph that is larger than an A4 piece of paper. Contact us for more details.

Discounts for Bulk Orders

Get in touch with us if you are ordering a large amount of products and we will notify you of how much discount we can offer.

Payment Options

Payment for product purcahses can be made using a variety of methods. We only accept GBP sterling. We accept card payments from Master Card, Maestro, Visa, Visa Electron, Solo and JCB. You can also make payment via PayPal and World Pay.

Frequently Asked Questions

 

What do you charge for delivery?

Contact us via email or phone and we can notify you of charges. Delivery charge will be added to your product once you confirmed your order on our website.

Can I get a discount if I order a larger quantity?

Get in touch with us if you are ordering a large amount of products and we will notify you of how much discount we can offer.

Can I send a CD with my picture to you?

You can send us your images via a CD. If you visit the contact us page the address can be found there. On delivery please supply us with a stamp addressed envelope if you would like your CD back.

Can I send images to you by email?

Yes you can email us your images, if you have any problems emailing us your images you can get in touch with us via phone or visiting us in store.

Where can I find your terms and conditions?

You can find a link to our terms and conditions on the footer of our website. If you have further questions on this topic, please contact us by email.

Can you scan in scan in hard copy photos or do you only accept electronic images?

We can scan images to print onto a product of your choice but we cannot scan any photograph that is larger than an A4 piece of paper.

 

Contact Image Surgeons


If you need support or advice on our products or services you can either give us a call or fill out the form below and one of our representatives will be happy to help. For store details and opening times, please click here.

Call Us: 07528 659 927           Email Us: info@imagesurgeons.co.uk

Send Us A Message

Fill out the form below and one of our memebers of staff we be in touch soon.











Contact Image Surgeons


If you need support or advice on our products or services you can either give us a call or fill out the form below and one of our representatives will be happy to help. For store details and opening times, please click here.

Call Us: 07528 659 927           Email Us: info@imagesurgeons.co.uk

Visit Us: Images Surgeons, Highcross Leicester, Unit K2, Upper Mall, Leicester, LE1 4FS


Send Us A Message

Fill out the form below and one of our memebers of staff we be in touch soon.


Thanks for your message, we will endeavour to reply to your query as soon as possible.

Contact Image Surgeons


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Free Delivery
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We offer free deliveries on all orders over £200.00. We use a range of couriers to ensure you get you products on time.

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Ink That Lasts

75 Year ink guarantee on our large format printers. We use Epson original ink cartridges to give you that long lasting print.

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